Bonus Policy

Promotions can be available only to selected accounts, new players, existing players or users who meet other conditions shown with the offer.

• The account must meet the age and eligibility requirements that apply to the website.
• Account information may need to be complete and accurate.
• A promotion may be limited by account status, location, currency or payment method.
• Some offers may be available only once per person, account, household or other stated eligibility category.
• Verification may be required before a promotional reward or related withdrawal is completed.

The presence of a promotion on a public page does not necessarily mean that every account is eligible to claim it.

Where a promotion requires a deposit, the amount and eligible payment methods should be shown in the specific promotion terms. A deposit below the stated qualifying amount may not activate the promotion.

If the reward does not appear after a qualifying deposit, avoid repeating the transaction unnecessarily and check the promotion status or contact support.

Some bonuses are subject to wagering before bonus-related funds can become available for withdrawal. The exact wagering multiplier and the balance to which it applies should be stated in the relevant promotion terms.

What to Check Before Playing

• The wagering multiplier.
• Whether the requirement applies to the bonus, deposit and bonus together, or another stated amount.
• Which games contribute toward wagering.
• Whether a maximum qualifying bet applies.
• The time available to complete the requirement.
• What happens to unfinished bonus funds when the promotion expires.

Because different Pistolo promotions can use different conditions, this general policy does not assign one wagering multiplier to every bonus.

Not every game necessarily contributes to wagering in the same way. A promotion may count certain pokies fully while applying a lower contribution, different rules or no contribution to selected table games, live games or other categories.

The game list available in the promotion or account area should be used to confirm current contribution rules.

A promotion may set a maximum bet while bonus funds or an active wagering requirement are being used. Where such a restriction applies, it should be stated with the offer.

Players are responsible for checking the maximum bet condition before increasing a stake. Repeated bets above a stated promotional limit may affect the status of the bonus or related winnings.

No universal Pistolo maximum bonus bet is stated on this page because the value can depend on the individual promotion.

Free Spins can form part of a welcome offer, reload promotion or another campaign. Their value, eligible game, availability period and any wagering attached to resulting winnings should be checked in the offer conditions.

• Free Spins may be assigned to a specific game.
• They may need to be used within a stated period.
• Unused spins can expire.
• Winnings from Free Spins may be subject to separate wagering conditions.
• The value of each spin may be fixed by the promotion.

If the account does not display the expected Free Spins, check that all qualifying steps were completed before contacting support.

Promotional rewards can have an expiry period. The relevant promotion should state how long the bonus, Free Spins or wagering period remains active.

If the required conditions are not completed before expiry, unused bonus funds, remaining Free Spins or unfinished promotional value may no longer be available.

Players should avoid leaving wagering until the final part of an expiry period, particularly where game availability or account verification may still need attention.

Requesting a withdrawal while a bonus is active can affect the promotional balance if the required wagering has not yet been completed. The account should be checked before submitting the request.

1. Check whether the promotion is still active.
2. Review any remaining wagering requirement.
3. Check whether bonus-related funds are available for withdrawal.
4. Review the promotion conditions before cancelling or removing an active bonus.
5. Contact support if the effect of a withdrawal is unclear.

Standard withdrawal checks, including account verification where applicable, can still apply after promotional wagering has been completed.

If an account provides a way to cancel or remove a bonus, doing so can result in the loss of unused promotional funds, remaining Free Spins or other value connected with that offer.

Players should check the balance and current promotion status before cancelling an active bonus. Once promotional value has been removed, it may not be possible to restore it.

Promotions are intended for normal individual account use. Activity designed to obtain promotional value through manipulation, duplicate account use or other irregular methods may be reviewed.

• Creating or controlling multiple accounts to claim the same restricted promotion.
• Using account details that do not belong to the registered user.
• Attempting to exploit technical faults or incorrectly displayed promotional values.
• Coordinating accounts to bypass promotion limits.
• Providing false information to qualify for a restricted reward.
• Using prohibited automated or scripted activity.

Where promotional activity requires review, bonus access or related transactions may remain pending while the relevant circumstances are checked.

If a promotion displays an obvious technical error, duplicated reward, incorrect bonus value or another result that appears inconsistent with the stated conditions, the account may be reviewed and the error corrected.

Players should avoid intentionally repeating an action that appears to create an incorrect promotional result and should contact support where the bonus status is unclear.

Promotions can be introduced, changed or withdrawn over time. The version of the promotion terms shown when an offer is claimed should be reviewed before making a qualifying transaction.

Current offers can be viewed on the Promotions page. The account area should be used to confirm which promotions are actually available to a particular account.

A bonus should not be treated as a reason to deposit or wager more than you intended. Promotional conditions can require additional play before associated funds are withdrawable, so the requirement should be considered before opting in.

• Set a spending limit before accepting an offer.
• Do not chase a wagering target by increasing stakes beyond your normal budget.
• Check the expiry period instead of rushing to complete wagering.
• Use account limits or take a break if gambling stops feeling manageable.

More information is available on the Responsible Gaming page.